Joe Cool wrote:What you are hearing from me is that I will refuse to be discriminated against because of my age. Glad that you would have handled it differently. However, you were not there and you are likely not 21. If things were reversed, you may not be so quick to disagree. We have no way of knowing that, though.
I'm 25 and I'll accept being "discriminated against" for my age in that I feel like a 70-year-old man should not be berated and disrespected by a young man of my age for a misunderstanding of the law. I also feel like a 40-year-old man should not be berated for agreeing with me and apologizing for something that his employee did (which employee should probably have retired 10 years ago, but can't afford to).
I wasn't there, so I didn't see body language or facial expression or tone of voice, but what I read comes off as arrogant, and your responses to others on this thread support the arrogance I've read into your experience at Cabela's.
I suspect that manager truly doesn't care if you go back to Cabela's. From his point of view: Manager
: [Thinking to himself] Oh boy, here comes Ted, perturbed about something again. I really don't have time for this. Looks like he's made a customer mad. Ted
: [Interrupting the conversation between Manager and older customer] Frank, this young man and his friend are carrying handguns illegally! They have to be 21 to have a handgun, but he doesn't believe me.Manager
: [Resolved to act as peacekeeper] Well, Ted, I have a pamphlet here that states the law. Shall we have a look again
? [handing the pamphlet to Joe Cool]Joe Cool
: [Smugly reading from pamphlet] "Possession of dangerous weapon by minor: A minor under 18 years
of age may not possess a dangerous weapon . . ." Ted
: [Stammering] You hafta be 21 to have a handgun.Manager
: No, it says here that you only need to be 18, that is what he just read.Ted
: [Defiant, yet desperate] Well that's not how Jim and me read it!Manager
: [Rereading] "Possession of dangerous weapon by minor: A minor under 18 years of age may not possess a dangerous weapon . . ."
[Manager hands the pamphlet to Ted, showing him where he just read] Joe Cool
: [Eyes narrowing, voice quieter] This is how you treat all of your customers?
[Surprised at the sudden hostility, Manager does not immediately respond]Joe Cool
: You know, we have been here for hours. We came here to shop and we haven't bothered anyone. We are well within the law and you are treating us like this. I've been taken into some back room to be reprimanded for following the law. I have taken a class and received certification for the Utah CCP and I'm being told I'm wrong about something I know quite intimately? I am not a criminal and yet I am being treated like one.Manager
: [Trying to defuse the situation that has suddenly presented itself] No, you're right, the law says 18 years old, not 21. I apologize.Joe Cool
: [Ignoring Manager's apology] The issue is obviously training. You need to train your employees better.Ted
: [Defiantly] Training, huh?Joe Cool
: [Laughing at Ted] Yeah, obviously you need to be trained. You don't know the law and you treat customers like this just because you think that you have some kind of authority? What gives you the right? Nothing.
[Ted says nothing, but glares at Joe Cool.]Joe Cool
: [now seemingly in a full rant] I shop here a lot and so do many people I know. People are going to hear about this, and I don't expect you'll get much of my business anymore.Manager
: [Now just wishing to end the confrontation] I apologize.Joe Cool
: [To indignant Ted] You need training. [Turns and leaves]
[In the background we can hear Joe Cool and friend laughing and mocking]Manager
: [Relieved the confrontation is over, turns to Ted] Take a short break and calm down, Ted. If you see someone carrying a handgun again, just leave them be and come tell me.
[Ted walks out]Manager
: [To waiting, interrupted customer] Sorry about that, Gus. Some people's kids, huh?
"The American republic will endure, until politicians realize they can bribe the people with their own money."
-Alexis De Tocqueville