On Christmas I ordered some parts for the newly acquired CZ Scorpion from USA TAC. To be specific, it was a set of replacement safety levers for it. The stock safety levers are horrible, and why they haven't changed them is beyond me.
Anyway, I was notified that they were shipping on Dec. 28th. They were leaving California on Dec. 30th. A week goes by and nothing arrives. Two weeks goes by and nothing arrives. I had been checking the tracking number daily in anticipation. Somehow the package evaporated, was directed to go to Pluto, or dug a hole for itself and jumped in. Who this heck knows.
I contacted the USPS and asked what happened. I received a message back that basically said, well that sucks. Have a nice day. If you want us to try and find it, you'll have to give us a bunch of information, and we'll see what happens. You'll notice that's not in quotes, since that's not exactly what was said, but that was the gist I got out of it. I replied asking why I should do any leg work since they were paid to do a job and failed to do it. They should the party to head this up. No response. Thanks USPS. Way to go.
I contacted USA TAC, just to let them know that the package was lost and that I never received it. I let them know that I knew it wasn't their fault. I gave the tracking and order info. A day or so later, Joe from USA TAC calls and says they are shipping a new set via Priority Mail and should be here by Friday or Saturday. That's tomorrow or the next day.
This is something that I wasn't expecting at all, and didn't ask them to do. They are sending me new parts on their own dime.
I let them know they if somehow the other set finds a way to transport itself to my house, I'll ship them back.
I would be happy to do business with them again. Great customer service, even when something isn't their fault.
Sent from iSnurd