Utah Guns Forum banner
1 - 20 of 45 Posts

·
Registered
Joined
·
26 Posts
Discussion Starter · #1 ·
Does anyone else feel uncomfortable at Impact. There was one older gentleman (very nice and patient with a nervous woman) helping when I took my wife to fire at the range for the first time ever, but other employees made us feel very uncomfortable. The contrast between the older man and his fellow workers was drastic. I just get a bad feeling in there and although I have always been taught to trust my gut I went back to buy some ammo and was made to feel equaly as stupid. I am no firearms expert by any means but I do know my way around most types and although I do not work at a gun shop (and am always open for honest crit)...I do not like to be belittled by myself and especialy in front of my wife. I have such a disdain for Impact that I will never go back. I feel that if I had taken my wife out to the mountains to teach her she would be more confidant. She almost started crying before she fired her first round because she was scared. I told her never mind the looming man with a mustache, youre here to learn an important lesson, draw down and kill your target!.......**** lady shot better than me that day....but I wish she didnt have that pressure on her first shoot.
 

·
Registered
Joined
·
74 Posts
If you are talking about Impact Guns in West Valley, the answer is yes. When I went there last it was staffed by a couple off duty cops, who seemed agitated at the fact I interrupted their personal conversation after standing directly in front of them and the counter for a couple minutes. I've never been back.
 

·
Premium Member
Joined
·
3,791 Posts
I was in Impact in Ogden last week shopping. I did notice several comments to customers that kind of gave me the impression that the employees thought some of the customers questions were stupid and they didn't hid that attitude in their response. DUring the course of my conversation the salesguy I was talking to found out I had a specific gun and told me "I sorry you have that crap gun." I just brushed it off because I didn't really care what he thought, my gun has functioned flawlessly but I didn't think that was the smartest thing to say to a potential customer. One of my buddies also commented about the first guy we were talking to being a jerk...the second guy was much more friendly. I guess stores like that hire gun guys first, not good salesguys.
 

·
Registered
Joined
·
1,096 Posts
I've been to Impact in Ogden one time, and I will NEVER go back.

In that one 15-minute visit I noted the following:

1. Outside there was a group of people that, if I were a police officer, I would have pulled aside for a warrant check.

2. Inside, the store is very poorly designed. The gun counters are in disarray with seemingly no order to how the guns are displayed. Their inventory was extremely sparse; they could have fit what they had in a space 1/3 the size.

3. There were more customers handling handguns than there were employees in the store! Seriously, I counted six employees in the whole store, and 32 customers half of which were handling weapons of one sort or another.

4. There was a significant lack of professionalism among the employees. Let me make this comment: If nothing else, give your employees a store shirt to wear while they are working. I could not identify a few employees until I noticed them walking behind the counters.

5. The range area was dirty and disorganized. I know range areas can get a little dirty, but this was bad. There were eight people with guns in hand waiting to be helped by one person.

6. The selection of ammo was terrible. It was like they hadn't placed an order for ammo in months. I couldn't find a single box of 9mm on the shelf. I realize there is a ammo shortage, but this was ridiculous.

Overall I was disappointed by their lack of professionalism, their lack of organization, a lack of customer control in a potentially dangerous environment, and a lack of service orientation.

This company does not deserve my business or the business of anyone that I talk guns with until they make a drastic change in their business operations. I could run a better gun shop and I barely have time to brush my teeth!
 

·
Super Moderator
Joined
·
1,552 Posts
There's a guy at the West Valley location who made me feel like I was carrying the largest piece of garbage ever made when I took out my Ruger P89 to compare the size to the XD45. The air of superiority at some of these gun stores drives me crazy. It is highly likely that I read and study more about guns and ballistics than 90% of gun store owners. The only places I've ever been where they treat everyone with respect, believe it or not, are Gallenson's and Cabela's. They must take courses on how to treat customers and make sure they don't make people feel retarded.
 

·
Registered
Joined
·
1,096 Posts
Believe it or not, the most professional gun store/indoor range I have ever been in was in California.
 

·
Registered
Joined
·
2,600 Posts
roseblood said:
Believe it or not, the most professional gun store/indoor range I have ever been in was in California.
:agree:

My best experience in a gun store (not that I've been to very many, mind you) was at American Shooting Center in San Diego. Their range was *ALWAYS* clean and well-lit, their selection seemed good, and their staff never made me feel like a gun-idiot even though I am. I really miss that store.
 

·
Registered
Joined
·
78 Posts
I have forbidden any $ to ever be spent and time to spend it from going to Impact Guns.. And for the record, a new piece came into the family this week and Impact had it for the same price. If you could see it behind all the "boys" playing come and get it .. and quick draw and IF you knew where to look because they sure weren't helping. I did hear them get told to vacumm the place and they were talking about a new store opening and this one ( WVC) closing. I don't think by the time they open a new store there will be any customers left wanting to go there. And their shooting range.. Never seen it up and running.
 

·
Registered
Joined
·
128 Posts
I have been to Impact Guns in Ogden once, and I don't think I will go back. Not only did the salesperson insult one of the guys I was with (told him his gun was crap), but he acted like he was above everyone in the store and that he knew everything there was to know about guns. He also tried to convince one of my buddies to buy a .40 even after my buddy had specifically told him that it was a .45 or nothing. he kept telling him the .45 was worthless, etc. He basically acted like he could care less if any of us were there and that we were all stupid. On top of that, they didn't even have anything that we wanted. I had the feeling when I walked in that I didn't really want to be there. The second guy we dealt with was much more personable and easy to get along with, but it still didn't help the bad experience I had from the first guy. I work in a business where we deal with customers all the time, and I would never treat a customer like we were treated at Impact.
 

·
Registered
Joined
·
167 Posts
West Valley Impact,I feel like I need good back up just to get out of the parking lot and into the store, then when I get inside to much dirt , dust, and not enough good help, I won't be going back again, I like the guys at Gallensons and FBMG.
 

·
Registered
Joined
·
8,757 Posts
I went to Impact in Ogden when I started looking for a gun, and the staff was pleasant and very helpful. The guy I talked with gave me a lot of what I think was good advice, steering me toward the XD (which I'm very happy with) and recommending that I start with 9mm rather than a larger caliber which would cost me more to shoot, since I indicated that I was inexperienced with handguns and expected to need lots of range time.

I didn't end up buying my gun there because I found a great deal at Kent's in Ogden. I did buy a Galco IWB holster at Impact but decided I didn't like it and they accepted my return without any hassle.

So far, all of my experiences with Impact have been very positive, with the one exception that when I was looking for a BlackHawk Serpa they didn't have them in stock (and neither did any other local shops).
 

·
Registered
Joined
·
179 Posts
I will add my .02 to this one. I have had very poor service as well at Impact Ogden. I went in just 2 weeks ago to see a PF-9 Keltec (yeah yeah say what you want, but I like em') and I stand at the counter for almost 5 min. before someone finally asks me if I need some help. Believe me I looked like I was looking. So I ask the guy if they have a PF9 because they did at one time.......that is where I first saw them. He says "I don't know, I don't see one here, I would have to check on that for you." I asked him if he could check on it. He walks off and I assume he is checking..........next thing I know he is over helping some other guy with a shotgun never to return.......

Next guy asks if I need help.......I tell him that the other guy was going to check but didn't come back. I ask him about the PF9 and he says we don't have any but that they are probably on order or something but he's not sure. SO....I kinda just left it at that and didn't INSIST that he check for me but just assumed he would since I was interested. He started talking to another guy about handguns and I turned and walked out and they won't be getting any firearms purchases from me. TERRIBLE CUSTOMER SERVICE.
 

·
Registered
Joined
·
701 Posts
This is all good info. I have never ben to Impact but now I never will. I have been in sotres like this (not gun stores) and had similar experiences in customer service and will never return to them. I had a good experience at Rangemasters in Springville. The employee I talked to was very helpful. I know its a drive for slc residences to drive down but its a good place for us Utah county folk.
 

·
Premium Member
Joined
·
3,167 Posts
I'm sorry to hear that so many of you have had problems. I have been out to the Kearns store many times - not really 'cause I like it, just that it was closer than Ogden. It has a pretty poor selection of just about everything. There was a hillbilly-type woman out there that was very friendly and some young darker skinned (possibly part polynesian) man there who always seemed to care less about what I needed and was never much help. Oh yeah, and I am always appalled at the store's location - can we say scary?

I always had good luck at the Ogden store. I like how it's larger and cleaner than most small stores. Parking is always somewhat of an issue up there, but it's not as bad as Gallensons. I have only been shooting at the Ogden Impact, but it was nice and clean. The man at the shooting desk took FOREVER to register each new handgunner (seriously, we had about 9 people in line after us), and he kept talking to himself throughout the whole process - like he was trying to remember what he had done already. Weird... But shooting was good and the staff were friendly when we looked at a couple Kahrs for my wife - we had a female staff member who was really supportive. I do agree that they need shirts or something though - it is hard to tell who works there. And the ammo was all ridiculously priced - always buy at Walmart :)

But I have had terrible experiences at Gallensons - ordered some plastic training bullet casings for a revolver and they always the bullets and never the casings. Checked back routinely for 6 months and dealt with 3 different staff members - who each said that the other guy was a moron and probably didn't order them, so they would - so I have lost my down-payment and that endeavor is gone with the wind.

And, I have found that the gun counter is so busy at Cabela's that most of the time the clerks don't seem to interested in helping me, or they are just too busy with other people to stop and talk with you or show you more than one gun. I don't really blame them, they ARE super busy and I know how that can be, but I don't think it's an ideal environment for a serious gun-buyer. And, just about everything else at Cabela's is ridiculously over-priced - including their ammo.

So, yes, you can have bad experiences anywhere. Is that a reason not to shop there? Perhaps, but I wouldn't be too hasty after just one bad encounter. We only have so many gun-stores here and we do lose them occasionally, so perhaps it is a better idea to try a few times and if it's all bad, sit down and write them a letter telling them why. I think that's a lot more productive for both us and them than just not ever shopping there again. Just my $0.02.
 

·
Registered
Joined
·
181 Posts
GeneticsDave said:
And, I have found that the gun counter is so busy at Cabela's that most of the time the clerks don't seem to interested in helping me, or they are just too busy with other people to stop and talk with you or show you more than one gun. I don't really blame them, they ARE super busy and I know how that can be, but I don't think it's an ideal environment for a serious gun-buyer. And, just about everything else at Cabela's is ridiculously over-priced - including their ammo.
Have you been to Cabela's lately they have started being stricter about handing out numbers. I don't like having to take a number and wait, however it seems like it has improved their service once I got a number the gentleman that I was working with stuck with me and helped me until I was finished. I suppose I can wait if it's what I need to do for better service.
 

·
Super Moderator
Joined
·
1,552 Posts
Next time you go to Cabela's see if you can't find a guy at the gun counter named John Rockwell. Great guy, knows his stuff and will help you with a smile every time. He's one of my old high school teachers and you can tell that he thoroughly enjoys what he does!
 

·
Registered
Joined
·
701 Posts
Cabelas is where I got my new glock. It was funny because as I was waiting for my number to be called I was listening to a sales guy talking about glocks in a negitive maner and knowing that that was on the list of ones to look at, he finished up with them and called my number. I said I am not sure I want to talk to you becasue of your dislike for glocks but that didnt affect him talking to me about them. He was a cop from CA and we talked about service weapons and what most departements use. He had a lot of knolege about glocks even though he personaly didnt like them. But I guess to each his own.
 

·
Registered
Joined
·
39 Posts
Check out FBMG in Draper. Those guys are very easy going and treat you like long lost friends. They are putting in a range soon and even have an on site full line gunsmith. That place is really worth going to see.
 
G

·
Impact is shady now. Their was a guy there that ran the place; Ollie I think was his name that was great but now it just sucks.

My favorite: Gallenson's never had a bad experience there and the chubby guy that hangs around the reloading kit knows his business. Oh and that old feller who reeks of cheese and loves cowboy guns can spin a yarn!
There are a few that I will not return to but my #1 least favorite...... wait for it...........Doug's. I wouldn't go back there if they where giving away M2 machine guns with every box of 22lr you buy. I have seen things, terrible terrible things...to quote a guy who was based on a guy in a novel written buy a guy named Joe...The horror, the horror.

I think some of these gun shop guys think that buying guns is supposed to be a humiliating, awkward, exhausting, and excessively frustrating experience; otherwise why would that behave in the manner that they do?
 
1 - 20 of 45 Posts
Top