I have heard a lot of bad things about the guys at Impact guns. Luckily I don't live anywhere close to there, and I've never had any reason to go there. Looks like I will never be going. I'm not a huge fan of the XD, just for the fact that it digs into my trigger finger when I shoot it. The trigger is a bit too square for me. But other than that, it's a great gun. It shoots very well. Has a nice smooth trigger. As for the 9mm (if that's what the guy at Impact was knocking) I really like the 9mm. Cheap ammo for target shooting, and if you get quality personal defense ammo, quite deadly. Strange that people think that it's a crappy caliber. I love it. I have other calibers, but I carry my 9mm the most often.