Doctor Jenks wrote:Did you ever send in your shield, or call customer service? Just wondering how the experience has been thus far. Inquiring minds, and all that.
Their customer service was good to work with, they said they'll replace the extractor and make sure everything else is in spec still. Sent it off on December 28th, the gentleman said the expect it back within a month. After a little google searching sounds like it's pretty common and a new extractor and/or polishing the feed ramp usually fixes it. Unfortunate it happened but so far their customer service has been good to deal with.